Data Protection and Privacy Policy

1. Introduction

1.1. At In Se Ipso, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.
1.2. This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

2.1. In Se Ipso is the data controller responsible for your personal data.
2.2. If you have any questions about this policy or your data, please contact us:

  • Email Address: harry@inseipso.co.uk

3. What Data We Collect

3.1. We collect the following types of personal data:

  • Personal Information: Name, address, email address, phone number.
  • Payment Information: Card details and billing address (processed securely via third-party payment processors).
  • Order Information: Details about the products you purchase, including serial numbers and transaction history.
  • Account Information: If you create an account, we may collect your username, password, and preferences.
  • Technical Data: IP address, browser type, operating system, and information about how you use our website (via cookies and similar technologies).

3.2. We do not knowingly collect data from children under the age of 16.

4. How We Use Your Data

We use your personal data for the following purposes:
4.1. To Process Orders:

  • To fulfil and deliver your purchases, including managing payments, refunds, and shipping.
    4.2. To Provide Customer Support:
  • To assist with queries, complaints, or reselling serial numbers.
    4.3. To Improve Our Services:
  • To analyse website usage, improve functionality, and enhance your shopping experience.
    4.4. For Marketing (if you consent):
  • To send you promotional emails, updates, and offers. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
    4.5. Legal Compliance:
  • To comply with legal obligations, including tax and fraud prevention.

5. Sharing Your Data

5.1. We do not sell or rent your personal data to third parties.
5.2. We may share your data with the following:

  • Service Providers: Payment processors, delivery couriers, and IT support providers.
  • Legal Authorities: If required by law or in response to a valid legal request.
    5.3. All third parties who process your data are required to comply with data protection laws and maintain its security.

6. Data Retention

6.1. We will retain your personal data only as long as necessary to fulfil the purposes outlined in this policy.
6.2. Order and transaction data may be retained for up to seven years to comply with tax and legal obligations.

7. Your Rights

Under the UK GDPR, you have the following rights:
7.1. Right to Access: Request a copy of the personal data we hold about you.
7.2. Right to Rectification: Request corrections to inaccurate or incomplete data.
7.3. Right to Erasure: Request the deletion of your personal data where it is no longer necessary for the purposes we collected it.
7.4. Right to Restriction: Request a restriction on processing your data in certain circumstances.
7.5. Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another data controller.
7.6. Right to Object: Object to the processing of your data for direct marketing or other legitimate interests.

To exercise your rights, please contact us at [email address].

8. Data Security

8.1. We implement robust security measures to protect your personal data, including encryption, secure servers, and access controls.
8.2. While we take reasonable precautions, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Cookies and Tracking Technologies

9.1. We use cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic.
9.2. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy [provide link if applicable].

10. Third-Party Links

10.1. Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Updates to This Policy

11.1. We may update this policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email.
11.2. Please review this page periodically to stay informed of any updates.

12. Complaints

12.1. If you believe your data protection rights have been violated, please contact us, and we will work to resolve your concerns.
12.2. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Phone: 0303 123 1113